Terms of Service
Last updated: May 9, 2026What you're agreeing to
By using promly.ai or any account-gated part of the service, you agree to these terms. "We," "us," and "our" refer to Promly. "You" refers to the person using the service.
What you're getting
Promly is a prompt-refraction service. You give us a rough prompt; we return an enhanced version tuned for AI image tools (GPT Image 2, Nano Banana 2, Midjourney V8, Flux Pro, and Ideogram V3 Turbo). The service runs on Anthropic's Claude as the primary model and OpenAI's GPT-4o-mini as a fallback when the primary errors.
There are four subscription plans, plus one-time top-up credit packs:
| Plan | What you get | How you pay |
|---|---|---|
| Free | 60 credits one-time (lifetime trial — no monthly refresh) | No payment required |
| Starter | 300 credits per billing period | Polar (monthly or annual) |
| Pro | 1,000 credits per period + custom styles + priority queue | Polar (monthly or annual) |
| Studio | 3,000 credits per period + custom styles + priority queue + API early access | Polar (monthly or annual) |
One credit equals one enhancement. Subscription credits don't roll over between billing periods. One-time top-up credit packs are available from /dashboard/ and expire 12 months after purchase. Specific prices are shown at /dashboard/ when you're signed in. We may add features to any plan at any time. We won't remove features from a plan you're paying for without notice.
Your prompts and your outputs
- The prompts you submit and the enhanced outputs we return are yours. You can use them for any purpose — commercial or personal — including in image-generation services that may have their own licensing terms (those terms apply separately)
- We don't claim copyright in your prompts or our outputs. Whether AI-assisted text is copyrightable in your jurisdiction is a separate legal question we don't take a position on
- You're responsible for what you submit. If your prompt asks for something illegal, harmful, or violating someone else's rights, that's on you, not us
- We may keep your prompts and outputs in your account history so you can revisit past refractions. You can delete individual entries from /enhance/ or wipe the whole history from /dashboard/ at any time
Acceptable use
You agree not to use Promly to:
- Generate prompts intended to produce CSAM, non-consensual sexual content, content depicting real people in sexual or graphically violent contexts, or anything else prohibited by Anthropic's or OpenAI's usage policies (which we pass through, since their models do the actual generation)
- Generate content that infringes someone else's intellectual property or violates their privacy
- Probe, scrape, or reverse-engineer the service or its underlying APIs
- Attempt to bypass plan limits or our rate limits with multiple accounts, scripts, or proxies
- Resell access to your Promly account or share your sign-in credentials
- Use the service for surveillance, harassment, doxxing, or targeted harm
We reserve the right to suspend or terminate accounts that violate these rules. For paid plans we'll typically refund the unused portion when terminating for these reasons; for severe violations (illegal content, repeated abuse) we may terminate without refund.
Billing and payment
- All payments are processed by Polar. We never see or store your card number
- Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date
- Top-up credit packs are one-time charges with no recurring billing
- Prices are shown in USD. Polar may convert to your local currency at checkout and apply local taxes where required
- If a renewal payment fails, we'll attempt to retry per Polar's standard schedule. If retries fail, your subscription expires and you fall back to the Free plan
Cancellation
- You can cancel a subscription any time via the Polar customer portal linked from /dashboard/, or by emailing legal@promly.ai
- Cancellation stops future charges. You keep your paid plan's features and remaining subscription credits until the end of the billing period you've already paid for
- Top-up credit packs are non-refundable once redeemed and don't auto-cancel — they sit in your balance until used or until they expire 12 months after purchase
- Your refraction history stays yours. Anything you've already copied is yours to keep
Refunds
Short version: billing errors are refunded any time, unused subscriptions within 7 days of charge, and broken-service cases on a prorated basis. Top-up credit packs are non-refundable once redeemed. Full details on the Refund Policy page.
Service availability
Promly depends on third-party services (Anthropic, OpenAI, Supabase, Polar, Vercel) to function. When one of those has an outage, parts of the service may be slow or unavailable. We do our best to recover quickly — for example, Promly automatically falls back from Anthropic to OpenAI when the primary model is unreachable — but we don't guarantee 100% uptime, and we aren't liable for downstream provider outages.
If a critical part of the service is broken and we can't restore it within a reasonable window, you can request a prorated refund — see the Refund Policy.
Intellectual property
- The Promly software, source code, design, branding, and the prism wordmark are owned by us
- The enhanced outputs returned by the service are yours to use as described above
- You can't copy, modify, or redistribute the Promly software itself, build a directly competing service from it, or scrape our prompt templates / system instructions
- The "Promly" name and the prism wordmark are trademarks of the operator. Don't use them in a way that suggests endorsement or partnership without permission
Limitation of liability
- Promly is provided "as is" without warranties of any kind
- We don't guarantee that any specific prompt will produce any specific image, that enhanced prompts will outperform raw prompts, or that the service is fit for a particular use case
- Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose, or USD 100, whichever is greater
- We are not liable for indirect, incidental, special, or consequential damages, including lost profits, lost data (where the data is reproducible by re-submitting a prompt), or third-party model outputs that you found objectionable
Governing law
These terms are governed by the laws of Israel. Any disputes will be resolved in the courts of Israel. If you're a consumer in a jurisdiction whose law grants you mandatory rights that override this clause, those rights still apply to you.
Changes to these terms
We may update these terms over time. If the change is material, we'll notify account holders by email and update the "Last updated" date at the top. Continued use after a material change means you accept the new terms; if you don't, cancel and request a refund per the policy.