Terms of Service
Last updated: November 1, 2026What you're agreeing to
By using promly.ai or any account-gated part of the service, you agree to these terms. "We," "us," and "our" refer to Promly. "You" refers to the person using the service.
Who can use Promly
You must be at least 18 years old (or the age of majority where you live, if higher) to create an account or use the service. Promly is not directed at children, and we don’t knowingly keep accounts or data belonging to anyone under 18: if you believe we have, email us and we’ll delete it. Uploading images, video or personal data of anyone under 18 is not permitted anywhere in Promly (see “Video Kit: additional rules”).
What you're getting
Promly is an AI image and video studio. You describe what you want (through structured Kits for portraits, comics, stickers, infographics, storyboards, and more) and Promly generates the images for you. The Animate Kit turns an image into a short video clip, or makes a short clip from a few choices, using third-party video models named in the Studio. Behind the scenes Promly builds the model-ready instruction for the model you picked and runs the generation: you never have to write a prompt. Image generation uses models including GPT Image 2, Google’s Nano Banana family and Black Forest Labs’ FLUX; video generation uses FLUX 3 Video (Black Forest Labs) and Seedance 2.5 (ByteDance, via WaveSpeed); the prompt-tuning step runs on Anthropic’s Claude.
There are four plans (Free, Starter, Pro, and Studio) plus one-time top-up Pixel packs:
| Plan | What you get | How you pay |
|---|---|---|
| Free | 15 Pixels one-time (lifetime trial: no monthly refresh); images only | No payment required |
| Starter | 30 Pixels per billing period | $7/mo · $6/mo billed annually |
| Pro | 100 Pixels per period + custom styles + priority queue | $16/mo · $13/mo billed annually |
| Studio | 300 Pixels per period + custom styles + priority queue + API early access | $36/mo · $30/mo billed annually |
Pixels are the usage unit. How many Pixels a generation costs depends on the model you pick, from 1 Pixel for the fastest image model up to 5 for the highest-quality one; a video clip costs a fixed number of Pixels per clip, shown on the button before you tap (today 8 Pixels for an Animate clip and 20 for a camera-move clip). Quick video clips (Animate) are available to every account, made from your own words or from an image you created in Promly, and paid in Pixels like anything else; camera-move clips, video edits (Change it), and animating an image you upload need a paid account: any plan, or an account that has purchased a Pixel pack. Subscription Pixels are granted each billing period and don’t roll over. One-time top-up Pixel packs (50 / 90 / 180 / 350 / 600 Pixels) are available from your account and expire 12 months after purchase. Exact prices are shown at checkout when you’re signed in. We may add features to any plan at any time. We won’t remove features from a plan you’re paying for without notice.
Your prompts and your outputs
- The prompts you submit and the images you generate are yours. You can use them for any purpose: commercial or personal. Underlying image models may have their own licensing terms, which apply separately
- We don’t claim copyright in your prompts or the images you generate. Whether AI-assisted work is copyrightable in your jurisdiction is a separate legal question we don’t take a position on
- You're responsible for what you submit. If your prompt asks for something illegal, harmful, or violating someone else's rights, that's on you, not us
- We may keep your prompts and generated images in your account history so you can revisit past work. You can delete individual items from your gallery in the Studio, or clear your history from your account at any time
- Video clips are yours too. As with images, you own the clips you generate and may use them commercially. Black Forest Labs’ terms grant you ownership of FLUX 3 outputs; ByteDance’s terms treat Seedance outputs as your content
- Clips are AI-generated, and say so. Clips may carry machine-readable provenance: FLUX 3 clips include Black Forest Labs’ C2PA Content Credentials, and Promly may add its own. You agree not to remove, alter or obscure such credentials, and not to present a clip as human-made or as free of provenance data
- Deep fakes must be disclosed. If a clip shows a real person, place or event in a way that could be taken for authentic, you must clearly disclose that it was artificially generated wherever you publish it
Acceptable use
You agree not to use Promly to:
- Generate images or prompts intended to produce CSAM, non-consensual sexual content, content depicting real people in sexual or graphically violent contexts, or anything else prohibited by the underlying providers’ usage policies (which we pass through, since their models do the actual generation)
- Generate content that infringes someone else's intellectual property or violates their privacy
- Probe, scrape, or reverse-engineer the service or its underlying APIs
- Attempt to bypass plan limits or our rate limits with multiple accounts, scripts, or proxies
- Resell access to your Promly account or share your sign-in credentials
- Use the service for surveillance, harassment, doxxing, or targeted harm
Video Kit: additional rules. Because the Animate Kit runs third-party video models, their usage policies apply to you as if written here: Black Forest Labs’ FLUX Usage Policy for FLUX 3 Video, and WaveSpeed’s Content Policy together with ByteDance’s video-model terms for Seedance 2.5. In particular you agree not to:
- Upload or animate an image of a real person without that person’s consent: you represent that you own each image you upload or have every consent, release and permission needed for every identifiable person in it
- Upload, animate or generate any image, video or personal data of a person under 18
- Create intimate, sexual, degrading, defamatory or deceptive depictions of a real person; impersonate anyone; or create content intended to mislead voters or interfere with an election
- Create content that infringes anyone’s intellectual property, publicity or privacy rights
- Remove or alter provenance credentials or watermarks, or claim a clip is human-made
Promly screens inputs and outputs and the model providers apply their own moderation; a clip they refuse is not made and its Pixels are returned to you automatically. Repeated attempts to generate prohibited content end the account.
Analyze Kit: additional rules. Analyze reads a video and returns text. It is for your own videos and for public videos you are studying. You are responsible for having the right to upload each file, and nothing in Promly gives you permission to download, copy or repost someone else’s video: whether you may save a video from another site is between you and that site. You agree not to upload a private video of another person without their consent, anything sexual, or any video of a person under 18, and not to use a breakdown to identify, track or harass anyone, or to publish another creator’s footage or words as your own.
We reserve the right to suspend or terminate accounts that violate these rules. For paid plans we'll typically refund the unused portion when terminating for these reasons; for severe violations (illegal content, repeated abuse) we may terminate without refund.
Billing and payment
- All payments are processed by Polar. We never see or store your card number
- Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date
- Top-up Pixel packs are one-time charges with no recurring billing
- Prices are shown in USD. Polar may convert to your local currency at checkout and apply local taxes where required
- If a renewal payment fails, we'll attempt to retry per Polar's standard schedule. If retries fail, your subscription expires and you fall back to the Free plan
Cancellation
- You can cancel a subscription any time via the Polar customer portal linked from your account, or by emailing legal@promly.ai
- Cancellation stops future charges. You keep your paid plan’s features and remaining subscription Pixels until the end of the billing period you’ve already paid for
- Top-up Pixel packs are non-refundable once redeemed and don’t auto-cancel: they sit in your balance until used or until they expire 12 months after purchase
- Your refraction history stays yours. Anything you've already copied is yours to keep
Refunds
Short version: billing errors are refunded any time, unused subscriptions within 7 days of charge, and broken-service cases on a prorated basis. Top-up Pixel packs are non-refundable once redeemed. Video clips that fail or are refused by a model’s safety filter are refunded automatically to your Pixel balance; a clip that generates as requested is a completed digital service and is not refundable because you dislike the result. Full details on the Refund Policy page.
Service availability
Promly depends on third-party services (Anthropic, OpenAI, Supabase, Polar, Vercel) to function. When one of those has an outage, parts of the service may be slow or unavailable. We do our best to recover quickly, but we don't guarantee 100% uptime, and we aren't liable for downstream provider outages.
If a critical part of the service is broken and we can't restore it within a reasonable window, you can request a prorated refund: see the Refund Policy.
Intellectual property
- The Promly software, source code, design, and branding are owned by us
- The images you generate with the service are yours to use as described above
- You can't copy, modify, or redistribute the Promly software itself, build a directly competing service from it, or scrape our prompt templates / system instructions
- The “Promly” name and wordmark are trademarks of the operator. Don’t use them in a way that suggests endorsement or partnership without permission
Intellectual property & acceptable use. You are solely responsible for the content you generate with Promly. Do not use Promly to create images that infringe the copyright, trademark, or other intellectual-property rights of any third party, including, without limitation, copyrighted characters, logos, or trademarked brands. Promly grants you no rights in third-party intellectual property, and you agree that you, not Promly, are responsible for ensuring your generated content does not infringe. Questions: legal@promly.ai.
Third-party model licences. Images generated using FLUX models (identified as "Flux," "Flux · Fast," "Flux · Flex," or "Flux 3" in the Studio, and "Flux · Max" on earlier images) are subject to Black Forest Labs' (BFL) API Terms of Service. Under those terms, BFL receives a perpetual, irrevocable, sublicensable licence to use your inputs and generated outputs. By using FLUX-powered generation, you acknowledge and accept BFL's API terms in addition to Promly's terms. BFL API terms: docs.bfl.ai/agreement/ →
Limitation of liability
- Promly is provided "as is" without warranties of any kind
- We don’t guarantee that any specific prompt will produce any specific image, that a generation will match your description, or that the service is fit for a particular use case
- Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose, or USD 100, whichever is greater
- We are not liable for indirect, incidental, special, or consequential damages, including lost profits, lost data (where the data is reproducible by re-submitting a prompt), or third-party model outputs that you found objectionable
Takedown requests
If an image or clip on Promly depicts you (or someone you represent) intimately or without consent, email support@promly.ai with the subject “Remove my image” (or use the Support page) with a link to or description of the item, a statement that it was made or shared without consent, and your contact details. We remove qualifying items within 48 hours of a valid request and make reasonable efforts to remove identical copies. Requests are handled by a person; we may ask a question to locate the item.
Third-party models and where your data goes
Promly names every model it runs. Today’s video models are FLUX 3 Video by Black Forest Labs (called through BFL’s API) and Seedance 2.5 by ByteDance, called through WaveSpeed AI (Singapore / Hong Kong). Your source image and the motion instruction are sent to the provider that runs the model you chose; the finished clip is stored in your Promly history; your uploaded source image is deleted from Promly’s storage as soon as the clip finishes. Each provider’s terms and privacy policy apply to that processing (links in our Privacy Policy). Promly is not affiliated with these providers and does not resell their APIs.
Governing law
These terms are governed by the laws of Israel. Any disputes will be resolved in the courts of Israel. If you're a consumer in a jurisdiction whose law grants you mandatory rights that override this clause, those rights still apply to you.
Changes to these terms
We may update these terms over time. If the change is material, we'll notify account holders by email and update the "Last updated" date at the top. Continued use after a material change means you accept the new terms; if you don't, cancel and request a refund per the policy.